# Two-Factor Authentication If you can't access your 2FA codes, refer to the 2FA recovery code provided to you when you initially set up 2FA on the WAX Cloud Wallet. This recovery code is an 8-10 character alpha-numeric string. To regain access, simply input this recovery code into the standard 2FA entry field when logging into your account. Please remember that the recovery code is case-sensitive. **The Support Team is unable to manually remove 2FA from Cloud Wallets.** Learn More about Account Security here: {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.pixeljourney.xyz/introduction/wax-ecosystem-guides/common-questions-from-the-official-wax-discord-faq/two-factor-authentication.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.