# Missing Authorization Code via Email on WAX Blockchain Occasionally, email providers make changes that could divert our emails away from your primary inbox. Here's what to do: 1. Check all folders in your email, including spam, junk, and promotions, for a message from `info@wax.io` 2. If there was an outage with your email service or if you still can't locate the code, please complete the troubleshooting form at: {% embed url="." %} By filling out the form, it enables us to verify whether the codes are being suppressed from our side. We'll assist you promptly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.pixeljourney.xyz/introduction/wax-ecosystem-guides/common-questions-from-the-official-wax-discord-faq/missing-authorization-code-via-email-on-wax-blockchain.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.