# Missing Authorization Code via Email on WAX Blockchain

Occasionally, email providers make changes that could divert our emails away from your primary inbox. Here's what to do:

1. Check all folders in your email, including spam, junk, and promotions, for a message from `info@wax.io`
2. If there was an outage with your email service or if you still can't locate the code, please complete the troubleshooting form at: 

{% embed url="<https://waxblockchain.typeform.com/troubleshooting>." %}

By filling out the form, it enables us to verify whether the codes are being suppressed from our side. We'll assist you promptly.&#x20;